Terms & Conditions

These terms and conditions are specific to our clients interested in our immigration services.

Retainer Agreement

All clients will have to sign a Retainer Agreement, that would detail our services offerings, responsibilities of both the parties, privacy, collection of documents and personal information, retention and destruction of personal data, and terms of payment and refund, closure of file and complaint procedure.

RCIC’s Responsibilities and Commitments

Whitefield Immigration Consultancy Services Inc., is owned by Jahabar Sathick Farook, a Regulated Canadian Immigration Consultant, with the registration # R705509, who is authorized to provide immigration consultancy services to clients as a Paid Representative. The details of the service provided are agreed and documented in the Retainer Agreement.

Jahabar Sathick Farook, as a Regulated Canadian Immigration Consultant, a member in good standing with The Immigration Consultants of Canada Regulatory Council (ICCRC),  provides the following services to the clients who retain the services of Whitefield Immigration Consultancy Services Inc.,

Offer professional services for the benefit of the Client by providing accurate advice, complete assistance and guidance in the preparation of the file to be presented to the Canadian and where applicable provincial immigration authorities, The RCIC will also counsel the Client throughout the application process on any factors which may increase the likelihood of successful application.

The RCIC will act with all due diligence and as effectively as possible to ensure that the application ishandled correctly;

The RCIC will take all necessary precautions to maintain the confidentiality of the client’s file and information;

The RCIC may in some circumstances after reviewing the information and documents provided advice the Client that their prospects of success are not favorable and ask them if they wish to proceed or terminate this agreement in accordance with part 6 of the fees section below;

The RCIC will keep the Client informed with regard to the status of the application and forward any copies of correspondence received or sent on behalf of the Client’s application

Client Responsibilities and Commitments

The Client must provide the RCIC all the information and documents required by the Canadian immigration authorities within the time frame.

The Client must respond to all requests made by the RCIC to provide the necessary information and documents; which must be provided within the time frame specified by the RCIC or at least 10 days before the deadline set out by the relevant Canadian immigration authority.

The Client should inform the RCIC of any changes that may occur during the application process, either in their professional, family status or financial matters;

If the Client has to communicate with or is contacted by Canadian immigration, or another relevant body the Client shall immediately inform the RCIC with a precise statement, and or forward the correspondences or documents to the RCIC, if applicable;

The Client agrees that no further services will be done or offered by the RCIC if the governmentaland relevant service fees are not paid by the Client

Billing method

The Client will be billed a flat rate with payment by milestones. The client may pay the fee by wire transfer to the bank account of Whitefield Immigration Consultancy Services or by credit card

Payment Terms and Conditions

Whitefield Immigration Consultancy Services Inc charges its consultancy / professional fee as per the retainer agreement signed

Whitefield Immigration Consultancy Services Inc does not charge the consultancy/professional fee agreed unless the services is rendered and no advance money is collected from any client.

Additional 3.9% will be charged for the online payments

Clients located locally in Canada will be charged applicable GST and/or other Application Taxes

In addition to the above charges, the Client shall also pay any expenses or disbursement, All Government Fees including application fee, incurred and or owed on behalf of their application such expenses include, bank transfer charges, courier, documents translation, telephone charges, and other sundry expenses.

The RCIC will bill the Client for the services provided throughout the process and Whitefield Immigration Consultancy Services Inc., does not charge depending on the outcome of the immigration application process or any contingency fee.

Refund Policy

The Client acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the RCIC.

If, however, the application is denied because of an error or omission on the part of the RCIC or professional staff, the RCIC will refund all professional fees collected.

Any refund is strictly limited to the amount of fees paid. Unused fees will be refunded by bank transfer as soon as possible.

If the Client decides to terminate this agreement prior to the submission of the immigration application, the Client will be billed for the time and expenses incurred and the money earned by RCIC will not be returned. As such, Whitefield Immigration Consultancy Services does not charge or collect any money from the clients unless the services are delivered.

Dispute Resolution Related to the Code of Professional Ethics

In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached; the Client is to present the complaint in writing to the RCIC and allow the RCIC 30 days to respond to the Client. In the event the dispute is stillunresolved, the Client may follow the complaint and discipline procedure outlined by the Council on their website: http://www.iccrccrcic.ca/public/complaintsDiscipline.cfm

ICCRC Contact Information:

Immigration Consultants of Canada Regulatory Council (ICCRC)

5500 North Service Rd., Suite 1002

Burlington, ON, L7L 6W6

Toll-free: 1-877-836-7543


All information and documentation reviewed by the RCIC, required by CIC `{`IRCC`}` and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. The RCIC and all agents and employees of the RCIC are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics.The Client agrees to the use of electronic communication and storage of confidential information. The RCIC will use his best efforts to maintain a high degree of security for electronic communication and information storage.

Force Majeure

The RCIC’s failure to perform any term of this Retainer Agreement, as a result of conditions beyond his control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or acts of God, shall not be deemed a breach of the retainer agreement signed by both the parties.

Change Policy

The Client acknowledges that if the RCIC is asked to act on the Client’s behalf on matters other than those outlined above in this Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration or citizenship related applications, the retainer agreement signed by both the parties can be modified accordingly

Termination of Agreement

The present agreement will be terminated automatically after a final determination from Provincial or Federal immigration authority as applicable makes a final decision or,

The Client doesn’t provide the RCIC the required documents within the time frame;

The Client doesn’t provide the relative information or documents required by the Federal and or the provincial immigration authorities;

The Client Issues false declarations regarding their immigration application;

The Client fails to pay the necessary fees as stated in this agreement;

The Client neglects or omits to co-operate with the RCIC;

The RCIC may terminate this agreement by giving 30 days’ notice in writing if the Client is in default with the terms of this agreement;

This Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in the Retainer Agreement signed by both the parties

Discharge or Withdrawal of Representation

The Client may discharge representation and terminate this Agreement, upon writing, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client/any outstanding fees or Disbursements will be remitted by the Client to the RCIC.

Pursuant to Article 11 of the Code of Professional Ethics, the RCIC may withdraw representation and terminate this Agreement, upon writing, provided withdrawal does not cause prejudice to the Client, at which time any outstanding fees or Disbursements will be refunded by the RCIC to the Client/any outstanding fees or Disbursements will be remitted by the Client to the RCIC.

Governing Law

This retainer agreement signed by both the parties shall be governed by the laws in effect in the Province of Alberta, and the federal laws of Canada applicable therein and except for disputes pursuant to Dispute Resolution Related to the Code of Professional Ethics detailed above, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province/Territory of Alberta.


The Client should expressly authorize the RCIC to act on his/her behalf to the extent of the specific functions which the RCIC was retained to perform the services for which the RCIC is retained by signing the Use of Representative Form (IMM5476).

The retainer agreement singed by both the parties would constitute the entire agreement between the parties with respect to the subject matter thereof and would supersedeall prior agreements, understandings, warranties, representations, negotiations and discussions, whether oral or written, of the parties except as specifically set forth in the agreement. The retainer agreement signed by both the parties shall be binding upon the parties thereo and their respective heirs, administrators, successors and permitted assigns.

The Agreement may only be altered or amended when such changes are made in writing and executed by the parties hereto.